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Kiosks and Kiosk Solutions
Using self-service technology to streamline transactions and enhance customer service
"Kiosks" can refer to self-service computing terminals as well as free-standing pavilions in retail environments. This dual meaning is not really that surprising, given that both definitions describe a self-contained system for accessing information and completing transactions. Interactive kiosks can take a number of forms, such as touchscreen product displays, interactive mall directories, and employee HR info stations. Some devices even serve multiple purposes, e.g. a product catalog and gift registry for customers and a job application center for prospective employees. Kiosks may be found in a growing number of industries, including retail, automotive, education, food service, and banking. Increasingly, multi-channel retailers are deploying these self-service devices to help customers choose products in the store, order out-of-stock items, and apply for instant credit accounts.
Kiosks typically include industrial-strength hardware and secure application software, along with tools for centralized remote monitoring and management of the kiosk network.
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