Interactive Kiosks

How easy-to-use touchscreen terminals are enabling a multitude of transactions and services

Interactive kiosks are self-contained computing terminals that provide access to on-demand information and transactions. Some examples include airport self-check-in systems, retail product locators, and bill pay terminals. Other variations include kiosks that rent DVD movies, burn custom CDs and DVDs on demand, or download multimedia files to handheld media players.

These systems employ modular hardware designs that can be expanded to include numerous peripherals, such as touchscreens, thermal printers, and card scanners. You will typically see a touch screen and on-screen keyboard used for data entry, along with card readers and barcode scanners. A thermal printer is the most common output device.

Interactive kiosks may have a customized, hardened enclosure, or may simply be a standard PC that has been repurposed for interactive kiosk duties. Virtually any kiosk application in this context will be "interactive," so this term was probably adopted to reduce confusion among the different kinds of kiosks (both high-tech and low-tech) that are in use today.

Here are some articles you might find useful:

• Improving kiosk security: PCI, PABP and 4 lessons from the TJX fiasco
• Plan ahead for your interactive kiosk installation
• How remote management tools can improve your kiosk network

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