The Digital Signage Insider

Digital Signage Networks Average 12.4 Employees: Survey

Published on: 2012-03-15

In our recent article on the 5.6% decline in the cost of deploying and running a digital signage network, we didn't include any details on a few of the cost centers that we've covered in the past -- specifically, the costs of content creation and personnel. Though we added some new questions to our 2011 pricing survey to address those items specifically, it took a bit of time to crunch the numbers, compare the results to last year's analysis, scratch our heads a bit, and repeat. When all was said and done, the result was clear enough: despite technical advances, companies seem to need more staff to run their networks than in the past, which is sure to drive up costs. Meanwhile, content is becoming more affordable, even as quality (arguably) improves. Taken together with the 5.6% decline in component pricing, now still seems like a great time to be implementing a new digital signage network... or possibly acquiring and optimizing an existing network that hasn't yet found its stride.

How many employees does it take to install and manage a 100-screen network?

In our 2009 Digital Signage Pricing Study, we determined that the "average" 100-screen network takes somewhere between 7 and 15 people to run, with an average of around 9 people. Then, in our 2010 Digital Signage Pricing Study, we left the average headcount at 9, but slightly upped the average salary for these personnel to $52.5K, reflecting an across-the-board increase of 5%. That's equivalent to $39,375/month in expenses, or $394/screen/month. In total, the "average" screen in a "typical" 100-screen network in our 2010 study cost about $497/month after salaries were factored in, and thus a 100-screen network would have needed to earn just under $50,000/month to break even.

This year, instead of going through the horribly laborious process of contacting companies and figuring out the average headcount, we decided to simply ask survey takers for their input. In the past, I always asked a variety of companies -- from network owners to software vendors -- for their input. So, I figured that having all of those different parties answer through the survey mechanism would produce reasonably similar results -- good enough for our rough estimates, anyway. The end result is that our respondents think it takes an average of 12.4 people to install and operate a 100-screen network over the course of 3 years. Here's the breakdown (which savvy readers may notice adds up to 12.5 people instead of 12.4 due to rounding):

We see a slight preference for creative and design staff, perhaps stemming from an increased awareness of the need to get fresh and engaging content up on the screens. Meanwhile, when considering how much technology is involved in the typical network, companies seem to be operating with relatively few IT and technical staffers. This may be attributable to the increased ease-of-use of today's software solutions, or possibly a greater reliance on SaaS platforms and other means of IT outsourcing.

When it comes to calculating average salaries (which, as always, rely on the questionable estimates from, we had to bump our numbers up a bit, both to reflect the larger number of executive-level personnel than previously used, and also to track larger economic trends. We ended up with an average salary number of $59k, which is 12.3% higher than our 2010 numbers. Combined with the fact that there are more salaried employees than last year, the total allocation for staffing now seems pretty high: $731,600/year, or about $61K/month. Combined with the approximately $9,750/month needed to cover the component costs (assuming the full amount is amortized over 36 months without any loan or lease expenses), a single screen in our hypothetical 100-screen network costs about $700/month to operate, meaning that the network as a whole would have to earn about $71,000/month to break even. That's an astonishing 40% increase over last year's numbers.

Interestingly, these 12-ish employees are doing a good amount of work, since for the third year in a row, our survey results suggest that most network operators try to handle many tasks in-house rather than outsourcing:

I continue to be baffled by the people who "don't bother with" seemingly essential items like, oh, I dunno, content management, but perhaps that's the reason why there are still plenty of terrible networks out there.

Is operating a digital signage network really more expensive than in the past?

Given all of the other pricing trends we've tracked over the years, that seems highly unlikely. Instead, I think we're witnessing the convergence of several factors in this year's data. First, as noted above, the collection methodology is different than before. Our old method was unsustainable, basically consisting of me spending hours calling and emailing people. Considering that this blog and our pricing reports don't generate any revenue for WireSpring, I couldn't justify spending the time on such a manual process anymore. Still, it does mean that this year's results probably aren't comparable to last year's, despite the flashy math above. Second, a quick spot-check of DOOH networks indicates that there hasn't been any big hiring spree in the last 12 months, and headcounts have generally stayed the same at right around 9-10 people. So, what we're likely seeing is the result of survey respondents trying to estimate what a successful network would require, rather than what the bulk of networks today -- many of which are not successful -- are scraping by with. That would explain the above weighting toward creative and design personnel. We know that making great digital signage content costs money, and many network owners would probably like to have more in-house designers than they can afford to keep on staff today.

Hey, you said you'd talk about content!

You're right, I did. But this article is long enough, so our analysis of content costs will have to wait until next week.

I think a 100-screen network could be run by fewer than 12 people, but the survey results disagree. What do you think? Leave a comment and let us know!


+1 # 2012-03-21 02:36
As with any technology the cost to manage this will only go down over time. Although content creation can be a never ending game.
+1 # Jeremy Gavin 2012-04-12 18:30
Great article Bill and I believe our real-world findings match up with this. We've had the great opportunity to work with over 300 users of digital signage directly and have the advantage of seeing how their network grows as they purchase more subscriptions of our service. Our bigger customers tend to have 300 locations. Most of our smaller customers have 1 - 25, and really there are SO FEW between 25 - 300 that is odd. What supports your data is that we honestly in 5 years have not once seen a network grow from below 25 players to over 300, in fact we've never seen a network grow from less than 25 to over 60. The larger networks we know of and work with started with a short beta test just to work out the technology, then they did a large rollout. The beta test should not be used to fund the rollout - or its likely not going to happen based on what we've observed. Of course, we've seen networks roll out to hundreds and still fail - but your findings hit home with our experience and I wanted to share this so the point resonates with those looking to grow a large network.
0 # Bill Gerba 2012-04-12 18:43
Hi Jeremy, Thanks so much for the corroborating data (or anecdote, at least). One thing I'll say about smaller networks is that many don't have any desire/need/expectation to grow. They're either hyper-hyper-local (e.g. one venue), or they're used for non-DOOH purposes in a fixed, static number of locations (for example, employee communications at a factory, or something like that). So while it's still surprising to hear that NONE of the small guys have turned into big guys, I would expect that for many -- perhaps even most -- that might have been the plan all along.
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