If your branch locations are looking to expand in-person services while keeping public health and safety at the forefront, WireSpring's solutions for appointment booking, virtual queuing and digital signage can reduce the load on already-strained branch employees while improving safety, efficienty and customer satisfaction. SmartFlow virtual queuing will help you to enforcing distancing rules, manage in-person appointments, and guide visitors into your branches safely and predictably. Coupled with SmartFlow SENSE temperature-checking kiosks, the system can improve your visitor pre-screening process while reducing the load on your employees. FireCast digital signage deployed inside and outside of each branch location can further aid in educating and informing staff, visitors and patients about the latest health rules and guidelines as well as your newest product and service offerings.
Social Distancing + Shorter Wait Times = Better In-Branch Visits
Improve the in-person banking experience for employees and customer alike with SmartFlow. This cloud-based queue management system allows visitors to arrive at a branch and join a first-come-first-served queue from their mobile phone -- ideal for branches with limit queuing space near teller desks and indoor ATMs. If a customer needs in-person assistance with a more complex task, and would like to speak with a banker or manager, the same system lets them book an appointment beforehand and then get text reminders as their scheduled time approaches. When they arrive on site they'll be able to "check in" via text, letting staff inside know that they're ready to meet. In either case, once a customer is "in line," they're free to wait anywhere nearby -- even outside or in their car -- until your employee calls them in via text message, so there's no need to keep a staff member at the door.
Visitors can even be "passed" along, for example from one department to the next, to help avoid crowds of waiting visitors.
Screen Visitors and Staff with the SmartFlow SENSE Temperature-Checking Kiosk
Encourage employee and visitor compliance with health and safety guidelines with contactless temperature checking stations at your branch entrances. Unlike handheld solutions, there's no need to have an employee come into close contact with each person as they enter.
With a state-of-the-art Intel® RealSense™ depth-sensing camera, the SmartFlow SENSE kiosk can detect when a subject is in front of the temperature scanner, and provide instructions (if needed) to ensure optimal temperature detection. The system is compatible with masks, glasses and most protective eyewear, and can send a live video feed or image of the scanned visitor's face to an attendant for additional safety and security.
An integrated, reference-grade infrared (IR) scanner can measure the surface temperature of a detected visitor in as little as 125 milliseconds, and can forward the result, along with an optional image of the user, to an attendant for additional review.
Pair Virtual Queuing with FireCast Digital Signage
FireCast digital signage lets you organize your content, create and schedule playlists, manage applications, generate playback and usage reports, and monitor device status right from your browser. Ideal for showing the latest interest rates, newest credit card offers, or explain more complicated financial products, FireCast gives you a way to easily display and update timely, important information to patients, visitors and staff alike. The system can even be used in combination with SmartFlow virtual queuing to show wait times and wayfinding information for waiting queuers.