Waiting in a hospital, clinic or doctor's office can be quite frustrating. Even in the best facilities, unexpected events can create long wait times for patients and their families. Meanwhile, HIPAA and other regulations have increased the complexity of patient handling, making it crucial that healthcare staff stay up-to-date on current procedures. By using connected devices, healthcare providers can communicate key information to various stakeholders, reduce waiting times, and even stimulate sales of additional services.
Smartphones and Tablets: Patients and their families can use a mobile device to learn more about a condition and how it's treated, view recorded messages from doctors and hospital staff, and watch informational and entertainment content to help pass the time in the waiting room.
Digital Signage in Waiting Areas: By placing digital signage displays in waiting areas throughout your health system, you can help make the wait more enjoyable for patients and those accompanying them. These displays typically carry a mix of news, health and wellness information, and your own promotional content. In larger facilities, the content can be tailored to each department, e.g. showing information on childproofing your home in the hospital waiting area for new parents. When appropriate, airtime can be used to promote higher-margin services that you offer, such as cosmetic surgery.
Private TV Networks in Patient Rooms: Provide patients with an additional programming choice in their rooms, using a centralized media player that connects to existing TVs across your facility. This approach is similar to a waiting area display, but the programming loop is optimized for longer content. Since you maintain control of the programming, you can use the screen time for showing patient success stories, inspirational messages, partner advertising, or other content of your choice.
Touchscreen Directories and Wayfinding Systems: Wayfinding kiosks help patients navigate your facility without having to ask for directions, improving patient satisfaction and increasing the chance that they will arrive at their appointment on time. Hospital maps can be updated remotely, allowing you to manage an entire network of hospital directory kiosks from a central location.
Patient Registration and Check-In Kiosks: Let patients use self-service kiosks to fill out new patient profiles, update their insurance and contact info, and schedule future appointments with health care providers. These touchscreen medical kiosks make life easier on your staff, while reducing wait times for patients. Hospital kiosks can also integrate with larger self-service initiatives and patient registration systems, such as those that provide web-based appointment requests and insurance claims.
Staff Training: By placing digital signs in break rooms and other common areas across your health system, you can help staff members learn about new office policies, updated safety procedures, new treatments being offered, and more. In cases where you need to make sure that each employee views the content, interactive kiosks provide self-directed viewing and automated skills testing. Compliance reports are then submitted electronically to your database.
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