Summit releases new report on self-service

Published on: 2015-02-05

As reported at
The news remains good: Kiosk deployments are rapidly expanding and the future continues to look bright. The report also includes 53 charts and tables on the leading kiosk issues and examines the industry from many perspectives, including the average cost of a kiosk, average number of users per day, average length of time spent at the kiosk, leading design issues, leading types of peripherals used, most popular kiosk applications and leading development issues. The statistics were compiled from an extensive survey sent to hundreds of deployers, end-users and total solution providers around the world. Where appropriate, the results are presented as worldwide totals and also are grouped into the four major regions: North America, Europe, Asia-Pacific and Rest of the World.

The study suggests strong growth in the market:

Our take:

The interactive kiosk market does seem to be expanding this year, and there are a number of large, high-profile projects that are coming out of month-, year- or multi-year-long pilots and moving to larger deployments, which is the ultimate testament to success. It's remarkable to think that the North American market is as much larger than the rest of the world's as Summit makes it out to be, though.

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